How can we help?

Plugg is your shortcut to the good stuff - a discovery platform where creators share authentic recommendations about products, trends, and experiences. Think of it as a personalised guide to what's worth your time and money, powered by people who actually know what they're talking about.

To access your account, click "Sign In" and enter your email. We'll send you a secure magic link to log in - no password needed! This keeps your account secure without the hassle of remembering passwords.

Your feed learns from your interactions - what you like, save, and spend time viewing. During onboarding, you'll complete a quick survey about your interests. The more you use Plugg, the better we get at showing you content that matches your taste and lifestyle.

Deals are exclusive offers and genuine discounts from brands, handpicked by our creators. When you click through to shop, creators may earn a small commission - but they only recommend products they truly believe in. All partnerships are clearly disclosed.

Creators are selected based on their expertise, authenticity, and ability to spot trends early. We're looking for people who naturally influence their communities and have genuine passion for their interests. Creator applications will open soon - follow us for updates!

Transparency is crucial to us. All sponsored content and brand partnerships are clearly marked with disclosure labels. Creators are required to be upfront about any commercial relationships, so you always know when they're being paid to recommend something.

Our creators are selected for their authenticity and expertise. They only recommend products they genuinely use and love. Plus, you can see reviews and feedback from other members who've tried the products. If something doesn't work out, creators hear about it!

Click the bookmark icon on any post to save it to your collection. You can organise saved content by categories and access it anytime from your profile. Perfect for building wishlists or keeping track of recommendations for later.

The survey helps us understand your interests, lifestyle, and preferences so we can show you relevant content from day one. It covers topics like your favourite categories, shopping habits, and content types you enjoy. Skip questions if you prefer!

Click the "Follow" button on any creator's profile or post. Following creators means you'll see more of their recommendations in your feed. You can manage who you follow from your profile settings anytime.

Your feed displays the latest content curated for you, including videos, articles, and interactive surveys. We prioritize fresh, engaging content from trusted creators to help you discover what's good and what's next.

If you see content that violates our community guidelines, click the three dots menu on the post and select "Report". Our moderation team reviews all reports promptly and takes action when necessary to keep Plugg a positive space.

Absolutely! Plugg works perfectly on mobile browsers with full touch support and responsive design. We're also developing native mobile apps for iOS and Android to make the experience even better - stay tuned!

Use the search bar at the top of any page. You can search for specific products, brand names, creator usernames, or general topics like 'skincare' or 'tech gadgets'. Our search learns what you're looking for and gets better over time.

We're sad to see you go! You can delete your account anytime from your profile settings. This will remove all your data and saved content. If you change your mind, you'll need to create a new account from scratch.

Yes! We use standard encryption to protect your data and never sell your personal information to third parties. We only use your data to personalise your Plugg experience. Read our Privacy Policy for complete details about how we handle your information.